Chosen Solution
Hello! So recently I purchased a surface pro 4 on Facebook with the keyboard and pen knowing if had an issue. The guy said he was using it one day and the screen froze. He went to reboot it and it never turned back on. It charges and the keyboard gets power (I can press the buttons on the keyboard to change the backlight brightness for the keyboard and that works) but I can’t get it to display anything. Is the display dead? Hardware problem? I’m a pretty experienced electronic repair person, but new in the realm of surface pro 4’s. I can’t get it to get in the UEFI either
Hi Corbin, Try to press and hold the on/off button for at least 30 seconds, this resets the Surface. These tablets respond a bit different to the power button than a normal PC. We have several Pro 4 tablets here, all with these symptoms every now and then. Surface tablets seem to have major issues with switching between power states, especially in combination with a Surface Dock. It’s more stable with the latest firmware of the Pro 4 and the dock, but still not responsive every now and then. The official Microsoft instructions give you 2 options: Press and hold the power button until the screen turns off (about 10 seconds), then release the power button.NoteOn some Surface models, the screen may immediately turn off when you press the power button. If this happens, continue to hold for the full 10 seconds and then release.Press and release the power button to turn your Surface back on. You should see the Surface logo. If that doesn’t work, use this two-button shutdown process to make sure your Surface turns off completely: Press and hold the power button on your Surface until the screen turns off (about 30 seconds), then release it.Press and hold the volume-up button and the power button at the same time until the screen turns off (about 15 seconds), then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. After you release the buttons, wait 10 seconds.Press and release the power button to turn your Surface back on. You should see the Surface logo. Give it a go, hope this helps! Eelco
I do the hold power/vol up routine like 5 times a day…anyone figure this problem out yet? I just did a reinstall of windows and wiped all personal/user accounts - still happening (actually more now). Do I need to do a clean install?
Press and hold the power button on your Surface until the screen turns off (about 30 seconds), then release it.Press and hold the volume-up button and the power button at the same time until the screen turns off (about 15 seconds), then release both.The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.After you release the buttons, wait 10 seconds.Press and release the power button to turn your Surface back on. You should see the Surface logo.
