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this computer has two batteries (1), one in the screen and one battery (2) in the keyboard, for about 3 days the battery 2 does not charge, I tried to remove the battery drivers (device management) and keep the access key pressed and high volume for 30 seconds but the problem continues to show up. At the moment I have to keep the PC connected with the power cord or it goes off after about 40-50 minutes. Does anyone know how I can solve this problem? Battery report: http://i68.tinypic.com/6ynkp2.jpg http://i63.tinypic.com/27zdpxx.png Thanks for all help
I managed to figure this out for myself after trying every solution including the power plus holding the volume up button, booting to UEFI, nothing happened there. I reset the whole laptop to factory settings, nope still not fixed. I changed the charging cable, nothing. I removed drivers for keyboard, batteries. Ran windows diagnostic, nothing. I didn’t give up though as I paid $1800 for this laptop and in now in the U.K, and an expired warranty, I couldn’t do anything about it. The only solution that worked was to let the whole laptop battery discharge to 0% and shut off, then close the lid, charge it overnight and in the morning I was amazed when the keyboard lights came on and the detach function began to work. I am not sure therefore, if this is indeed a hardware fault of something in the software conflicting with the charging of the base. As long as I keep the power in and keep the keyboard battery above 50%, it doesn’t happen anymore. Maybe this will help someone else.
Just call Microsoft, this can only be handled by warranty support, for free.
It was really helpful
First before charging on the dock or cable remove keyboard. Everything else will help after that. QDJR
