Chosen Solution
Hello guys I’m user of Mackie CR5BT. Worked for me very good last 15 months till today. I switch on my computer and no sound. I checked all cables , also by bluetooth, nothing work , silence. When I put headphones to headphone connector on front panel , normally work in headphones sound , that connection from computer to speakers working good. Any advice how fix it ? I found some from CR3 version, to connect and unconnect headphones , but it is not work in my CR5 version. Thanks in advance
Start by looking in the user manual. If you’ve lost your manual, go to this link for a PDF: https://mackie.com/sites/default/files/P… In the manual, go to the “Troubleshooting” section and look for the heading ‘No Sound’’ for some simple checks to perform, e.g. to see whether the speaker set has power & whether the problem is just in one speaker (in which case it could be a bad cable). If no joy, and you’re still under warranty, the next page gives instructions for pursuing repair under warranty. If you’re not under warranty, you’re faced with a more difficult situation. For more expensive Mackie speakers & gear, helpful info is available such as block diagrams, schematics, etc.; but for your speakers, this doesn’t seem to be the case. It could be something relatively simple, but if you don’t have electronics repair experience, it might too much for you. If there’s a local repair shop near you that works on things like stereos, amps, TVs, etc., it’s possible they might be able to fix it for a reasonable cost - again, if the problem is something simple, which it probably is.
This is an old post I’m responding to, but just wanted to say I had the exact same problem. All of a sudden, no sound. But, I did discover that if I plugged in the headphones PART WAY, the speakers would work as normal. And, the headphones jack worked also, if I plugged in the headphones all the way. Then after maybe a few weeks, the speakers returned to completely normal where I didn’t need to plug in the headphones part way. They worked fine . . . for about six months or so then the same problem occurred and this time the trick of plugging in the headphones part way didn’t work. I didn’t have time to mess with it so I just bought new ones, but I would like to get the old ones working because it seems like it may be a simple problem. It seems like maybe the headphone jack has gone bad and is not switching the electrical path correctly, or at all. Anyway, I just wanted to weigh in and see if anybody has any new info on this issue. Thanks.
