Chosen Solution

iPod classic stuck on menu screen, no backlight, can’t scroll, won’t play. I’ve tried hard reset multiple times. It’s been drained and then charged. Can’t get Mac to recognize it. Just stuck on the menu screen. Any ideas? Thank you!

Have you tired restoring the firmware through DFU mode,

  • Make sure your iPod is turned on and connected to your computer.
  • Press and hold the menu and select buttons for between 10 and 15 seconds (The iPod starts to reboot after about 5 seconds, keep holding the buttons until it seems to turn off completely)
  • The display of your iPod should now stay black, and a new USB device called “USB DFU Device” should connect to your PC.