Chosen Solution

For repaired in Vancouver, Washington?

jmgault@aol.com , contact HP at either of the link’s below and they will give instruction for repair under warranty and where it must be sent. Good luck. I hope this helped you out, if so let me know by pressing the helpful button. http://www8.hp.com/us/en/contact-hp/supphttp://support.hp.com/us-en/products/lap