Chosen Solution
Hi, Return this one as well. It should also be covered by the manufacturer’s warranty. Even the remainder of the warranty on the original phone purchase should still be valid, given that you have had both phones no longer than 4 months. Verify the purchase date on the sales receipt or proof of purchase document for the phone to be sure. If the seller won’t help, consult the warranty statement contained in the documentation that came with the phone as to what to do to make a claim for a warranty repair or replacement. If you can’t find it then search online for ZTE ZMax Pro warranty for your country.
So I tried multiple times and this very last time, I held the power button for about 20 - 30 seconds and my phone restarted and is now working properly. So try that if you’re still having problems. If that doesn’t work then I don’t know how to help you. But yeah, hold it for 30 seconds or until it restarts.
My mom’s phone was having this exact issue. I searched for a solution and found this website but no answers. I finally figured it out, for all those suffering- PRESS AND HOLD BOTH VOLUME KEYS SIMULTANEOUSLY FOR 20 -30 SECONDS OR UNTIL THE HOME BUTTON STOPS FLASHING AND STAYS LIT. THEN RELEASE AND PRESS THE POWER BUTTON. Your phone should boot up like normal.
Hey you guys the FREEZER TRICK WORKS, my phone is damaged, screen is cracked everywhere, the screen turns off and doesnt want to display an image every couple weeks I just pop that baby in the freezer for like 5 to 10 minutes, plug it back in to charge, and do the hard power button reset and it is resurrected again like Lazarus!
Just solved this same problem. The battery is completely dead. I had to use a power bank to provide power fast enough to turn the phone on into recovery. I then wiped the cache and data partitions and factory reset it. It would then start to boot and turn off after a few seconds as if the power button was being held. I was able to get pass this by continuously pressing/releasing the power button. It turns out that there was a short in the power button and would shut the phone off and try to turn it back on immediately, completely draining the battery even with the charger attached. Even with the power bank attached, the phone continued to power cycle, but the power bank provided enough power fast enough to allow the phone to keep cycling until the short resolved. It was probably due to some water getting into the power button after applying a soft screen protector.
This is my 2nd phone also and both phones have done this. The 1st one worked holding the volume down and power button at the same time. This phone I had to use the hold all 3 buttons until home button quit blinking then hit the power button. Not the only problem with this phone and wish I never bought it. Now that LG Stylo 3 has 32gig internal memory I will be going that phone. Metro won’t replace it again and neither will ZTE.
Had same problem 2 days later picked up phone just tapped power b
i held down the volume up and volume down and power button….for about 10 seconds. then let go of the volume up button. that got it into FTM mode, from there i just long pressed power button which reset it into normal mode
Hi this happened to me too all you have to do is hold the power button for ten seconds and it automatically restarts it.i found this out and it worked fine it happened two times and that solution worked, hoped this helped
z max pro users: if you have downloaded the “zedge” app, that might be the problem. shortly after downloading the app, the same issues were happening with my phone (black screen, no light, no turning on, or it went into “ftm” mode, etc.) so, i uninstalled the app and when i turned the phone back on everything was perfect again. its been months and this problem has not happened again. ( i still havent re installed that app either!) youre welcome
PRESS AND HOLD BOTH VOLUME KEYS SIMULTANEOUSLY FOR 20 -30 SECONDS OR UNTIL THE HOME BUTTON STOPS FLASHING AND STAYS LIT. THEN RELEASE AND PRESS THE POWER BUTTON. Your phone should boot up like normal.
I did as someone else said and just plugged it into a power bank and it came right on
Hey guys look I did everything that was mentioned on here except the freezer and I tried and tried and nothing then at the very end I finally connected my phone to a power bank and surprise my phone turned right back on so with that said I honestly think everyone should just plug your phone into a power Bank
