Chosen Solution
I have an xbox one with a ortz 3rd party power supply. It works well with Netflix and YouTube, but if I play a game such as gta5 or fortnite, the xbox has a tendency to just shut completely off instantly in the menus or even in the middle of a game. When it turns off, the power supply light turns red and stays red. Anybody got any ideas?
Update: was a 3rd party power supply’s problem (listed as Cause #4 on the Xbox One Turns Itself Off wiki). If you recently ordered a 3rd party power supply and have this issue, I reccomend junking it and buying a microsoft official power supply. Seems to be the only option for reliable power to my xbox.
Hello Kert, The issue I believe is caused either by the power supply or cooling fan. I say the power supply because you mentioned that it is 3rd party. Unless you order it from a trusted company like iFixit, Fixez, or GoKrazyWireless, you could be getting a cheap alternative with fake promises and cheap parts used to make it. Similar to a cheap iPhone battery, it would make your phone run worse than it was with the old battery. So make sure the battery you are getting is authentic or OEM. If your battery is OEM, then I believe that it is the cooling fan. Throughout the use of your console, the fan will collect dust, and sometimes get to the point of so much dust that your console will overheat. I would recommend finding a video or another online tutorial of how to clean out dust from your Xbox. I am personally leaning more towards this being the issue because you said YouTube runs fine, but games cause the issue. If you listen, YouTube wont cause the fans to turn on because it doesnt require much system resources. Games like GTA and such use a lot more resources and can cause the fans to go into overdrive, especially if there is a lot of dust, heating up the console and causing it to shut off due to overheating. Hope this helps!
it was the power supply for mine. since i couldn’t find a new one i got a used one off ebay for $20. hope this helps!
I’m having the same problem. Console/power brick shuts down immediately after launching any game from home menu. Reseting the power brick only works to turn the Console back on but soon as I try to launch the game off it goes again. I’m frustrated ?
