Chosen Solution
Will not turn on or charge up at all
Hi, Try the following, Disconnect the charger if connected, then remove the battery from the laptop. Press and hold the power button on the laptop for about 15 seconds then release the button. Reconnect and switch on the charger (leave the battery out at this stage). Start the laptop by pressing the Power button. If the laptop starts, allow it to boot all the way to the Windows desktop. Allow it to ‘settle’ for a few minutes. Then shutdown the laptop in the normal manner. When the laptop has fully shutdown, switch off the charger and disconnect it from the laptop. Re insert the battery into the laptop, reconnect and switch on the charger, then switch on the laptop. Allow the laptop to boot all the way to the Windows desktop. When it has finished booting and the Windows desktop is displayed, check the charging state of the battery. If it is charging allow it to fully charge before switching off the charger and disconnecting it from the laptop Hopefully this is of some help.
I simply removed the battery. Pressed and held the power button for 15 seconds. Then reconnected the battery and powered the laptop. This worked out.
This process of dropping the battery would not work for me. I had to resort to pressing the “Novo Button”. See instructions in the User Guide referenced in previous answer above. Find the small hole with what looks like a tiny headphone jack icon. Use a paperclip to press while powering on. This will bring up a boot menu that will allow a “Normal Restart" and other options to restore the laptop’s Windows install from restore partition. I chose Normal Restart, which got me to a desktop. I found that Windows had been corrupted by some malware. I used the Windows Settings>Update & Security>Recovery>Reset This PC to reinstall Windows without losing personal data. This worked fine I did not lose docs as you would with a reformat and fresh reinstall but I need to reinstall apps now. But my kid has his machine back and peace has been in my home.
