Chosen Solution
I sent my laptop back to the manufacture to resolve issue’s with the optical drive. This was after the technician logged in remotely; and completed several diagnostics to determine if it was an actual problem. I was then contacted by the technician that was assigned my case and informed that there was water damage. and informed that it would cost more than it is worth to repair. I informed them that they were only supposed to be fixing the optical drive, there was no water damage and if they were going to charge me to fix the optical drive, then just ship it back; mind you it is still under warranty. I could live without the DVD drive. They sent my system back totally fried, it will not even power on. When I contacted the manufacture after receiving my system back, now inoperable they tell me it is nothing they can do. My question is, if the computer had that much water damage, would it have continued to work? Basically I am being told that once they opened it up, the previous water damage (which there was none on my part) prevented it from working any further. Is it possible for a computer to have extensive water damage and continue to function?
Hi @khenry01 A computer may continue to operate with water damage, however its’ functionality may decrease with time until it reaches a point where it does not operate at all. Alternatively it may continue to operate, with perhaps little or no problems. A lot depends on how much water and where the water (or liquid) has penetrated and what components were affected. You say that it is still under warranty. Is there an authorized manufacturer’s service agent in your area? If so I suggest that you contact them with a view to getting your laptop examined, under warranty, to determine the extent of the “water damage”. (I suggest that you use an authorized agent because if any unauthorized person opens the laptop to examine it the warranty will become void). If there has been, it should be quite evident. If there is no evidence of water damage and you state that there was no water (or any other liquid I presume) spilled on the laptop by you, (hopefully there was none spilled on it by somebody else without your knowledge) then if it was working (apart from the DVD drive) when you sent it in for repair, it makes you wonder what has happened to cause it to stop working.
