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Help please. I am not very good with computers and a couple of days ago the keyboard stopped working. Plugging a mouse in worked but plugging a keyboard in didn’t. I have been trying to look at websites to figure it out but I don’t understand most of what I am reading. I ended up logging in using the on screen keyboard and then used the mouse to look at the device settings and a lot came up with the warning symbol. I figured it could be a virus but I can’t download any antivirus since the WiFi button won’t turn on and I can’t find an Ethernet cable. I managed to delete a couple apps I thought could have the virus and today the keyboard started working but the WiFi button just won’t turn on, it stays yellow. I went into device manager and it still has the warning symbols. I tried to uninstall the WiFi but it wouldn’t uninstall. I have even tried hard restarting. I just don’t want to hand it in to be fixed because I don’t have the money. Can someone please help??
Hi, What hardware devices does Device Manager still show the warning symbol for? What is shown in Device Manager regarding the WiFi? (go to Device Manager > Network Adapters > WLAN - will be either Intel or Broadcom adapter) Did you try to uninstall the WiFi adapter driver from here? (right click on the WLAN adapter entry and select uninstall) A quick way to try is to do a system restore to an earlier point in time before your problems started, (if you have one that is) You shouldn’t lose any data by doing this, but any programs or updates that were installed after the selected date will have to be reinstalled. Here is a link that shows what to do.
