Chosen Solution
My SoundBot will be in the middle of a song and will spontaneously turn off without anyone touching it. I am charging it regularly but this problem still persists. I thought the problem might be a faulty USB cable. So, I connected the USB cable with a different device but the device works and charges fine. If the USB cable is not faulty, then what’s the problem?
Hi, Have you tried playing it with the charger connected and switched on? If it plays without turning off spontaneously, then your battery is failing and needs to be replaced. Even rechargeable batteries have a life span. If it still switches off with the charger connected, has the player turned off or is it that the music has just stopped? Is the blue LED still blinking 2 x every 3 seconds? Have you tried connecting the speaker to a source via the aux socket using a stereo audio cable? If this method holds then perhaps there is something wrong with the Bluetooth connection. How far away from the music source is the speaker? Bluetooth has a range of approx. 10 metres (33’), less if there are ‘barriers’ in between, such as walls and electrical equipment emitting strong EMR (electro-magnetic radiation)
Hi, If the USB cable is working, and the charging port is clean, and your speaker is still failing to hold a charge then the battery is defective. The battery might be broken or old and therefore needs replacing.
Hi, If you know that the USB cable works, then another possible problem may be that the charging port is clogged. Use a compressed air duster to clear away any debris that may be in the port. With the port clear, the connection should be better and be able to fully charge.
