Chosen Solution
My speaker won’t turn on when it is not plugged in, even after charging it for hours. What should I do to fix this?
Bose SoundLink Color Troubleshooting Speaker will not turn on when connected to AC power Applies to: SoundLink Color Bluetooth® speaker Please try the following to resolve your issue: Make sure your system is connected to a working AC (mains) outlet Make sure you are using the Bose power supply that shipped with your speaker. While the speaker can be physically connected to other USB power chargers, the Bose power supply is recommended for best results If you are using a surge protector, try plugging directly into a working wall outlet Make sure both ends of the power supply cable are firmly connected
Bose Soundlink Color plugged into wall but not turning on and no charging light visible? If you don’t have the “three-dots” button, try this - it puts the Soundlink into shipping mode and returns it to normal:
- Plug soundlink in to wall charger
- Hold down the play/pause button for 15 seconds.
- Then, BEFORE releasing the play/pause button, unplug the charge cord from the unit.
- Release the button
- Plug the unit back into the wall charger.
- Press the power button, and your unit should power on.
Well…I’m suggesting that someone up vote this as the answer…and not the copy and pasted solution from the product manual, which wasn’t working. I went to Bose’ support forum and found this: https://www.soundtouch.com/CommunityDeta… “We had identified an issue with the original software which may have caused the issue you are experiencing with the charging and power on. If you update the system with the latest software version, you should then be able to power on the speaker without issue. For details and instructions on how to perform that update, visit the link below: " Fix: http://worldwide.bose.com/downloads/en/w…
Downloaded the update software that covers all Bose products. http://btu.bose.com/#section=device 3 minutes to install and it now powers on and pairs on battery power only. As long as I don’t let the battery get too low that I get a warning the settings hold and the issue does not repeat itself. Charge the battery after any extended use.
Plug it into you laptop or PC and download the Bose updater and it will recognize and update the speaker to the latest firmware and it will work like new.
So nothing worked for me, holding the power button , play/pause button etc. So, I connected the speaker to the laptop and updated the driver, while the driver was updating the light started to blink. What a relief, I thought it had become a brick. Thanks everyone.
Have you tried updating the speaker? That solved all of my recurring issues. Plug into a computer and go to btu.bose.com. :)
That’s so frustrating! I’m sure you’ve already done it, but can you restart your computer, hard reset the Bose (or even wait for it to die and then hard reset) and then try the updater again? I had to try updating a couple times to get it to work, but once I did I was set.
I had the same problem and was getting really frustrated after it not charging or turning on, turns out I was using a generic USB cable and needed the Bose USB charging cable. It’s charging/working fine now.
It worked! Had to hold down the power and mute button together several times and it finally turned on. Thank you!
Sounds to me like the battery is bad if it cannot stay on when not plugged in.
Straight to the wall without a PowerBar and power button worked for me.
I have the same problem and I found how to fix the problem by myself I had hold the mute button (3 dots) and power button (at same time) immediately turn on !!!
This worked immediatly! https://www.bose.com/en_us/support/artic…
i had the same turning on issue , until when i install the new firmware which has done well, but after some days the problem occurred so i then plug it to my system to do the update which was fine and it started working again, but now the speakers has stop working, i cant power it on. i’ve done several updates, i did the A”D”V AND ARROW UP + ARROW DOWN to see if i can get options for the previous version with no prevail. but the system is showing that my BOSE COLOR SOUNDLINK IS UP TO DATE, and i did the shipping mode too am still it waiting for an HOUR to see if my speaker will come up after this shipping mode method. Thanks BOSE nice work i enjoy that speaker hoping it will come back to life again, cos is a good product i love.
I have same issue that the SoundLink Power can’t On. But it can charging, the yellow blinking light and green light are On when charging. I have already done play/ pause button holding method. But device can’t On. I have updated the driver to the new updation using laptop. I have noticed only blinking the charging light. But the device in the same position also. Its not working my device. Power button not working untill now. Can anyone help me to get fix my device.
Also try holding the M(mode) button,while charging ,then disconnect the speaker while holding the button (15sec). I had tried also the mute button and the Mode button, but nothing happened , THEN, The next day before i threw it into the garbage ,Gave it one more Try, Suddenly was ALIVE, IT WORKED.I cannot explain why it took so much to reset the processor. SoundLink Mini. Owner
Soundlink Color 1. I replaced the battery, and still the same problem. Will not power up, no lights whatsoever. I tried all the tricks that were mention and still nothing.
Yes, tried the updater, it stopped after 31%. Tried like over 10 times. Charged it over night on wall a/c plug.
Carolann, Thanks for your response! How do I hard reset the Bose? Last nite I plugged the Bose to wall outlet to charge. There were no lights , when I plugged it in. Also this morning, Bose still dead. I tried the hold power button for 15 secs, also the pause and play button for 15 seconds. I went and tried updater, as I mentioned it stopped at 31, but at about 28 I heard loud beep and a light for just a second or so. but no further than 31%. Also how would one just let it drain out? Thanks for your input.
