Chosen Solution
I have had my Chromebook 13 since Jan 2016. It has pretty much worked perfectly up until yesterday, I used in it the morning, and recall it had at least 50% battery power when I closed it. A few hours later I went to open it, and the screen was black. I could not get it to turn on. I have tried a few remedies that I found online: Hard reset Charging overnight Disconnecting battery, holding power key for over 60 seconds Attempting to use A/C power with battery disconnected None of these would get the computer to start, or even the charging light to turn on. The A/C adapter light is on, and I have tried it in several outlets, so I am sure that is not the problem. The only thing unusual I have noticed is that when I had the charger plugged in to the computer, and the bottom was open, a little yellow light would flash on and off, located towards the front of the computer near the battery. In fact, I just noticed after charging last night, the light is staying on even unplugged. Does anyone have any idea what I need to do to get this thing to start?
Yes. From the description you are giving it seems it will not POST. This is most likely linked to the motherboard. You may be better off getting a new device as opposed to letting Dell replace it. Or, there are a few methods on the Internet that are to repair dead motherboards and sometimes work. Hope that helps!
I bought a dell chromebook back in September 2016 a couple of months later the motherboard was replaced due to the power up issue, same as described above . 8 months later I’m having the same issue , mother board will be replaced again. Not sure how common this is but definitely frustrating since its not even a year old.
Typically there is a Dell Service Manual for their systems and given that you said it was blinking amber I would imagine it is simply a bad battery. You could try unplugging the battery cable from the board as the system should still boot without it and see if it turns on. If not you could try replacing the DC power jack as that is a small inexpensive ($15 on eBay) part that can fail over time. Thankfully Dell and other manufacturers have gotten smarter about not placing it directly on the motherboard where if the port is impacted the wrong way with the cord plugged in it might kill the motherboard as well.
