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I’ve tried loading different versions of ITunes (the older versions seemed to be compatible before). Now not only iTunes won’t see my device, my computer won’t either?
Hi @kiri Check if your device manager detects your device. Is your device charging? It could be replaced by “helpful” windows generic drivers by windows update. Try this: (From Apple Help) If iTunes, and the Apple Mobile Device Service are apparently installed correctly, try the following: Open Control Panel > Device Manager Plug in your device Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver. It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device. Right-click and select Update Driver Software… Click Browse my computer for driver software Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers Click Let me pick from a list of device drivers on my computer Click Apple Mobile Device USB Driver Click Next, then Close and exit Device Manager