Chosen Solution

I don’t think that I can change the battery.

Hi sheilaajenkins2004 you can visit the below link for some info: RCA Pro10 Edition Battery Replacement Open up to check, Check for any possible broken wires on the battery. From ifixit seems the part no for the battery is SR3597151P @ 6000mAh Please verify your unit battery part no. Possible Battery Parts Links (Need More Confirmation from users if the parts are able to use in this device) http://www.globalsources.com/gsol/I/Lithhttps://www.ebay.com/itm/Polymer-Li-ion-