Chosen Solution

The beater bar isn’t spinning, the belt seems fine, the suction is good. The filters have been cleaned. I’ve had the vacuum for about 5 years and never had an issue until now. It also doesn’t want to stand upright–but this could be an unrelated issue.

Hi @junie What model is your vacuum cleaner? Did you buy it using a credit card? If so can you find the purchase on the credit card statement? Update (03/24/2016) Hi @junie If you are using the motorhead attachment, have you pulled the bristle control to the out position (in other words not pushed in? It only comes out about a 1/4". Seen in the image, in between the bristle holder and the wheels.

Your beater bar is not moving because the gear that it’s belt sits on is full of hair, threads etc. Unplug the vacuum. Remove the beater bar cover using a large coin. Remove the beater bar. This will take some patience and time. Remove the belt. The gear should have hair strands etc. wound around it. Remove the hair etc. Replace the belt. Replace the beater bar. Replace the beater bar cover. Plug in the vacuum. Thouroughly clean your carpet as it hasn’t been cleaned well the last few times do to the vacuum not working properly. Patrick

I’ve never had any first hand experience with the Dyson DC14, but this DysonMedic post and this other post might help steer you in the right direction. Good luck!

The first thing is to remove anything that’s wrapped around the beater bar. You probably did this already. Next take off the cover and look at the end caps on the beater bar. On my DC14, the end farthest from the belt tends to gather lint under the end cap. Use a tiny screwdriver or the pointy end of a nail file to dig out the lint. You may be surprised how much accumulates in that small space. Rotate the bar while doing this. The gap is larger at one spot in rotation, and it will be easier to dig out the lint at this spot. Once all the lint is out, check that the beater bar rotates freely. Put the cover back on and you’re set. This would make a lot more sense with pictures. I hope you’re able to figure out what I mean.

I took the beater bar partway out and pulled away threads. The belt seemed fine also. I put all parts back on and voila! It was working. My guess is I may have been a little rough when vacuuming and jarred the bar out of place.

DC25 My wife got some table cloth jammed in the brush bar. When pulled out suction ok but no brush bar rotation. No hair or thread on bar to impede rotation Followed these intructions see URL below, to remove brush bar. Brush bar drive shaft seemed a little stiff and after a few rotations by hand seemed better. Replaced brush bar and immediately worked. Not sure what the diagnosis was ? drive shaft jammed ? some kind of protective jam. Worth trying this simple routine before trying more complicated dismantle !! https://www.youtube.com/watch?v=6Yc7h4Wg…

For my Dyson DC14 it was the bearings not being clean and they were not spinning. Easy fix with the help of these 2 videos 1) https://www.youtube.com/watch?v=xVkbFv0D… 2)https://youtu.be/fdvRFE680u0