Chosen Solution
The printer is stuck on the HP logo and the blue buffering bar. It isn’t getting past it and I’m so disappointed because I need to use it for scanning. It’s a great scanner! Please help me in resetting the printer hardware or whatever it needs!!
Your printer needs a firmware update. You can download it directly from HP website. http://support.hp.com/us-en/drivers/self…
https://h30434.www3.hp.com/t5/Inkjet-Pri… has actual firmware download link!
how do you update the firmware if the printer will not completely power on??
I talked to HP Support today. I probably spent on hour with them without results. In the end they told me that it was a hardware issue and that I would need to buy a new printer. The printer is only 2.5 years old.
