Chosen Solution

Keeps doing factory reset. Erases all contacts pictures including SD card. Everything lost. Has happened more times than I can count. What’s wrong? Not sure its factory reset but acts the same as if it was

Sounds like the System Firmware (Android Operating System) on the phone has gone haywire. I recommend reinitializing the firmware using Samsung Smart Switch Image on how to use Samsung Smart Switch for phone reinitialize:

  1. http://prntscr.com/flfvzn
  2. http://prntscr.com/flfwvd
  3. http://prntscr.com/flfx41 Note: You can find the IMEI and S/N (Serial Number) usually on a sticker label in the battery compartment area at the back of the phone.