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Hi, I have a Kenmore Elite french door fridge with bottom drawer freezer, model # 795.71036.010. On Friday, we found water dripping from the water/ice dispenser; it turned out that the ice was melting. Opened freezer up and found that the items in the freezer were melting. After emptying fridge and freezer, I placed a thermometer in each. Fridge temp was 56 F (set for 40 F), and freezer was 41 F (set for 0 F). I opened back panel and checked condenser coils; they were not dirty, but I vacuumed them anyway. Also verified that condenser fan was running. I pulled back panel out of freezer and inspected evaporator coils; they appeared to be in good condition. I also verified that both evaporator fans were running. I believe the compressor was running because I felt slight vibration when I put my hand on it. At this point, I am running out of ideas. Any help would be appreciated. Thanks,
Hi @timc24601 , Presumably the evaporators were not icy cold to the touch and also that the compressor was not too hot to touch? Check for oily residues below the compressor or on the condenser coils. If there are any it may indicate a refrigerant leak. There is a lubricating oil in with the refrigerant that is used to lubricate the compressor and if there is a leak in the sealed system, the refrigerant will escape to the air unnoticed but the oil leaves a trace. You may have to get the high/low pressures in the sealed system tested, to find out what and where the problem is. It could be a blockage or a lack of refrigerant or even a faulty compressor. I say “may have to get” because depending on your location, due to environmental regulations regarding the handling of refrigerant gases you need a licenced repairer to test the sealed system.
