Chosen Solution

From the second day I have owned it, my WowWee CHiP has not been able to locate the SmartBed. It moves to an area near the bed at keeps moving back and forth like it is dancing to its own song made by the wheel movements. I have to command it to sit down and then place it on the SmartBed for it to charge this way, otherwise, it is simply wasting battery power. I do not know any way of recalibrating the IR sensors and currently do not know of any other method of repair. If you have an answer or find an answer, please let me know. Thank you! Update (01/21/2020) In addition to what is above, if it helps, the CHiP did reach the SmartBed the first time or two correctly, then the problem started occurring. Update (01/21/2020) Also, I can do a direct-charge, and the simile is just to help you imagine how the CHiP moves, back-and-forth in a changing pattern. One more thing- when the CHiP is trying to locate the SmartBed, even after placing it right over the bed, it just curves until the bed falls over, continues curving until it is close to a 90º angle to the bed, and then starts moving back-and-forth again. Update (01/21/2020) The CHiP’s ID is: CHiP-37794. I found this out using my PlayStation 4 console’s “Bluetooth Devices” menu.

@michaeld2 lets start this off with the basics. CHiP should make its way back to recharge automatically. If CHiP is having trouble docking correctly, please ensure the path to get to the SmartBed is clear, so CHiP can turn around and reverse to doc correctly. If the SmartBed LED is on and CHiP is not sensing the SmartBed, there may be too much distance or furniture in the way that is blocking CHiP’s sensors. Try moving CHiP closer to the SmartBed. If CHiP is having trouble docking even when there is adequate room available to dock, there may be other devices or shiny surfaces in the room interfering with CHiP’s sensors. Try moving the SmartBed to a different location. Please note: CHiP will demonstrate the ability to automatically detect the SmartBed and dock for recharging whenever CHiP senses the SmartBed is plugged in near CHiP (if CHiP is fully charged, CHiP should pop off the SmartBed after a few minutes). CHIP uses a nRF51822 microcontroller I wonder if a Firmware upgrade is either in order or if it may your CHIP’s issues. Something Like this