Chosen Solution
I’m not one for discarding items but after 9 months this product stopped blending. However, I’m sure it still manages to heat the temperature . Model Number: 501015 Serial Number: 15018445 I have held on to this product in the hope I can fix it + bring it back to life. The signal is working when I plug it in at the mains. It appears the motor just won’t operate as it should. I’ve looked inside the lid but it seems impossible to get beyond its exterior. Can you suggest if it’s worth keeping hold of or not? Thank you in advance O
Hi @makedomend , According to this link, there is a 1 year (possibly 2 year) guarantee on the product. Follow the directions as to what to do to make a claim for a manufacturer’s guarantee repair or replacement. That’s what guarantees or warranties are for.
Hi. I also had this problem and noted the chopping spindle was extremely hard to turn. I took the machine apart carefully and the bearing was extremely tight and with a clean re-grease and high-speed spin with a drill, mine has got back to normal working order.
Ours failed to spin during cooking program (after we had it about 2~3yrs). To check if the motor worked at all, switching the appliance to standby, and the spin control set to position “1”, with a bit of wriggling of the canister slightly pitching it to a forward tilt (be very careful), it sprang to life! Slight rocking of the canister around this position would result in interruptions to the motor operation. This confirms that the main problem is the contacts between the canister and the base.
