Chosen Solution
I recently picked up a Surface Pro 4, and I love almost everything about it. There is one behavior, however, that puzzles me. It seems that, when I am holding the device with my hands, the touchscreen is perfectly responsive. When I touch something, even lightly, it recognizes my finger… no issues here. The issue arises when I am not touching the back of the tablet. Let’s say I have it propped up on its kickstand, or resting on a table. If I don’t touch it for 30 or so seconds, then try to use the touchscreen, it can become very unresponsive. Basically, if I have no point of contact with the device other than with the finger I am using to touch it, it have to firmly press, or hold, to get the screen to see my finger. This behavior can be demonstrated in OneNote with the finger-writing enabled. I put one finger on the side of the surface, or the back, or anywhere that is magnesium, and I can draw hundreds of lines and it will pick up all of them, with their correct lengths. If I don’t touch the side, about 50% of the lines will show up (doesn’t recognize the other 50%?) and the will often begin a few cm away from where I started, but end in the right place. It’s almost as if once it recognizes my finger, I can keep a continuous line going, but it has trouble recognizing it. The digitizer works flawlessly at all times. Anyways, just wondering if anyone has experienced anything similar with maybe a surface, or just a tablet in general. It’s such a new device that not many issues have come up when I try to look into it elsewhere. I have worked on so many iPads, and I’ve never seen anything similar to this. Thanks
Hi, Have you checked that the touchscreen is at the factory settings and has not been re-calibrated. Here is a link to show you how to check, go to solution 3. https://www.microsoft.com/surface/en-au/… Also this link may be of interest regarding touch http://www.lovemysurface.net/surface-tou…
This is happening to me as well. I wonder if the zagg screen protector has anything to do with it. Let me know if you found a solution.
I have the first surface pro. Bought it refurbished. It worked great for years and then developed the same problem. If I touch the case with just one finger the screen becomes responsive as long as I keep my finger on the case. Curtis
This problem started Since I used a screen protector. Before that it was fine . Can Someone tell if it solved after removing the screen protector?
