Chosen Solution
it starts up and then goes off repeatedly.
Hi, If your phone only works when connected to the charger, most probably the battery is failing to hold its’ charge and will need to be replaced. Even rechargeable batteries have a life span. Here is the Ifixit guide on how to replace the battery. Samsung Galaxy S5 Active Battery Replacement Here is a link to just one supplier of the battery. If this supplier doesn’t suit you there are others, just go online and search for Samsung Galaxy S5 Active battery. https://www.amazon.com/BELTRON-BLT-GS5-R…
Hi @ Paul Huntet, Try the following to check if it resolves the problem. a) Clear the phone’s cache partition. Here’s a link that shows how to do this. Check if the problems are still there or not. b) Try starting the phone in safe mode and check if the problems are still there or not. If they’re not then a downloaded app is the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app one by one and then test the phone in normal mode between each uninstall to see if the problem is still there or not. When it is no longer there then the last downloaded app that was uninstalled was the culprit.
